Terms & Conditions of Working with and Ordering From Rockwell Medical Supply
Terms and Conditions
Please read our terms and conditions thoroughly.
Special Order Policy
New tables and special order merchandise are not subject to return or cancellation.
Special order items require a 20%- 50% non-refundable down payment that will be applied toward your purchase. Down payments may be paid by cash, check, or credit card. This policy has been put in place in the event that you change your mind once an item has been ordered for you from the manufacturer/supplier as this is the restocking charge we would be charged by the manufacturer/supplier for returning the item.
See Manufacturers warranty terms
We do offer a leasing plan that may be beneficial to your business. Please ask a sales representative for more information on leasing options.
Rockwell Medical Supply, Inc is located in Los Angeles County in the state of California. California residents will be taxed for purchases at a rate of 8.75%.
All shipments outside of California are exempt from California State Sales Tax.
Full payment will be required prior to merchandise being shipped out. Accepted methods of payment are:
Credit Card (Visa, MasterCard, American Express, and Discover accepted)
US postal Money order
Bank to Bank wire transfers
All methods of payment are bank verified prior to shipment release.
We do not accept C.O.D. (Collect on Delivery) and all funds must be in U.S. dollars.
Local deliveries are made with our Rockwell Medical Supply delivery truck.
Outside of the local delivery area items are shipped via UPS.
Large Equipment delivery options:
As part of the common carrier driver ICC regulations, truck drivers are required only to bring merchandise to the tailgate (end) of their vehicle. It is then the customer’s responsibility to remove from the truck. If you do not have the personnel or facilities to handle unloading, we suggest utilizing one of the other methods of delivery.
Inside Delivery and/or Lift Gate Service
The driver will assist someone from your business in moving merchandise off the truck and into the building. If there is an elevator available, the driver may also assist in taking the merchandise to any floor above or below the delivery floor. If no elevator exists, the driver will only assist in bringing the merchandise into the entrance on the ground floor. If there are steps, additional help will be required if you do not have a loading dock to lower the shipment from the truck to the ground level. You are also responsible for unpacking, setting in place, and debris removal.
Blanket Wrap/ Inside Delivery
This service can be requested when you would like your items to be delivered completely unpacked and ready for immediate use. This service includes the inside delivery (listed above) and the delivery carrier bringing in the unpacked and uncrated items into the room of your choice. It also includes the removal of all boxes, cartons, pallets, and packaging.
Our business hours are Monday through Friday 8:30a.m. Through 5:00p.m. We can be reached at (800)223-1044 or via email at firstname.lastname@example.org